체계적 간병 서비스 지원을 위한 인간공학적 간병 시스템 개발

Abstract

Objective: This study is intended to develop an Ergonomic caregiver-supporting system that can provide and manage care services in a systematic way. Background: The demands on patient care at nursing homes and hospitals are increasing as aged population and life expectancy increase. However, the quality of current care services merely depends on caregiver's experiences and thus inconsistent care services are often provided to patients. Therefore, a systematic caregiver-supporting is warranted to provide professional care services to patients. Method: A user needs survey was performed to identify care services by a comprehensive literature review. In addition, a usage scenario analysis was conducted to define system functions required to fulfill the care services surveyed. Next, to develop the caregiver-supporting system, this study prepared a comprehensive set of user interface design principles by combining Nielsen's heuristics, Gerhardt-Powals' cognitive engineering principles, and Weinschenk and Barker's classification. Results: The user needs survey listed up care services, and the usage scenario analysis defined three main modules of the system: (1) user management module, (2) care service module, and (3) care manual module. This study implemented the caregiver-supporting system that can be operated on a tablet computer with a touchscreen based on the user interface design principles defined in this study. The caregiver-supporting system developed in this study can help provide professional care services in a systematic way, which can improve user experience and satisfaction. Conclusion: The caregiver-supporting system is expected to improve the extent of care service quality by systematically providing and managing care services. Application: The caregiver-supporting system can be used at nursing homes and hospitals in order to provide professional and systematic care services.