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콜센터 상담원의 스트레스 저항성 향상:긍정감정의 매개효과
- Authors
- 여준상
- Issue Date
- 27-Nov-2015
- Place
- 대한민국
- Conference Name
- 2015년 서비스마케팅학회 추계학술대회
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Related Researcher
- Yeo, Jun Sang
- Dongguk Business School (Department of Business Administration)