사용자의 실제 이용과 인지된 선호도 차이 분석: 레거시 시스템의 ERP 기능을 중심으로

Abstract

ERP, a typical enterprise application, helps companies to increase their productivity and to support their decision makings. ERP is composed of diverse functions that are optimized under PC environment, whereas the ERP applications on a mobile platform have many constraints such as a small screen, limited resolution, and computing power. Because all the functions of a ERP legacy system are not required for ERP on a mobile device, the core functions of the ERP system should be selected to increase system efficiency. In this study, two main methods were used; interviews and log analyses. The end users using a ERP system were interviewed for their perceptions, and log data analyses were made for the hitting number of specific ERP functions. The differences between the actual usage based on log data and users’ cognitive preferences about ERP functions were analysed. Finally, the functional differences between users’ perception and actual usage were suggested for some practical implications.