ScholarWorks@Dongguk University

Service Business

Journal Title

  • Service Business

ISSN

  • E 1862-8508 | P 1862-8516

Publisher

  • Springer Verlag

Listed on(Coverage)

JCR 2010-2023
SJR 2008-2020;2022-2023
CiteScore 2011-2023
CC 2016-2024
SSCI 2010-2024
SCOPUS 2017-2024

Active

  • Active

    based on the information

    • SCOPUS:2024-10

Country

  • GERMANY

Article List

1 - 1 out of 1 results.

SSCISCOPUS
Diagnosing service quality using customer reviews: an index approach based on sentiment and gap analyses

Song, Bomi; Lee, Changyong; Yoon, Byungun; Park, Yongtae

ArticleIssue Date2016CitationSERVICE BUSINESS, v.10, no.4, pp 775 - 798PublisherSPRINGER HEIDELBERG
1
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