코로나19로 인해 지각된 스트레스가 업무몰입에 미치는 영향: 심리적 분리의 매개효과와 조직 지원 인식의 조절된 매개효과

초록

The coronavirus disease 2019 (COVID-19) pandemic, which emerged in November 2019, brought profound changes across all aspects of society and posed new challenges not only for organizations but also for individuals. This study examined the relationship between perceived stress caused by COVID-19 and work engagement, focusing on the mediating role of psychological detachment and the moderated mediating role of perceived organizational support. To this end, a survey was conducted among Chinese employees working for companies located in Wuhan, China, where COVID-19 first originated. The relationships among perceived stress caused by COVID-19, psychological detachment, work engagement, and perceived organizational support were analyzed. The results revealed that perceived stress due to COVID-19 had a negative effect on work engagement. Psychological detachment—defined as the ability to mentally disengage from work-related issues and stop thinking about work after working hours—alleviated the negative impact of perceived stress on work engagement. However, perceived organizational support did not show a significant moderating effect on the relationship between perceived stress and psychological detachment. In addition, the indirect effect of perceived stress on work engagement through psychological detachment did not significantly differ according to the level of perceived organizational support. These findings suggest that organizations should pay close attention to employees’ stress levels in unstable business environments. To mitigate perceived stress and enhance work engagement, organizations need to provide emotional support and implement stress management strategies that can foster higher levels of psychological detachment among employees.

키워드