공공조직의 업무 맥락 요인이 직무 성과에 미치는 영향: 재택근무의 조절효과를 중심으로

초록

Job performance of public employees is a critical determinant of public service quality and is largely influenced by work contextual factors such as job autonomy and organizational communication and collaboration. However, despite the growing diffusion of remote work in the public sector, there has been limited empirical examination of whether performance-generating mechanisms established in traditional in-person work environments operate similarly under remote work conditions. This study investigates how job autonomy and communication and collaboration affect individual job performance in public organizations and examines how remote work moderates these relationships. Using data from the 2020 Public Employee Perception Survey conducted by the Korea Institute of Public Administration, which includes responses from 4,339 public employees, we conduct multiple regression analyses. In addition, we divide the sample based on the levels of job autonomy and communication and collaboration to further examine heterogeneous moderating effects of remote work. The results show that both job autonomy and communication and collaboration have significant positive effects on individual job performance. The moderating effects of remote work vary depending on organizational context. Specifically, in groups characterized by low levels of job autonomy or communication and collaboration, remote work significantly weakens the positive relationship between these factors and job performance. In contrast, for groups with high levels of job autonomy or communication and collaboration, the moderating effect of remote work is not statistically significant. These findings suggest that the effects of remote work are not universal but contingent upon organizational context. Therefore, to enhance job performance and ultimately improve public service quality, public organizations should adopt an integrated approach that goes beyond simply expanding remote work arrangements. In particular, it is necessary to strengthen employees’ ability to perform tasks autonomously and to establish managerial systems and structural support that facilitate effective communication and collaboration in remote work environments.

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