A model for analyzing the effectiveness of smart mobile communication quality measurament

Abstract

The recent developments with regard to smart media require objective analyses of the effectiveness of the quality evaluations of the 4G and super-high-speed Internet; as such, it is necessary to establish a standardized model for analyzing the effectiveness of such quality evaluations. The studies related to the performance analysis of the information technology and system have focused on the identification of the correlation among various factors basically related to the performance of such technology and system. Such studies are ultimately relevant to the IS Success Model that can be used to successfully achieve the intended targets of the information system. This paper proposes an alternative list of performance indicators for the analysis of the effectiveness of the quality evaluation of the information technology and system, as well as a reference model for the procedure, definition, etc. for deducing the key performance indicators through the types and cases of common performance indicators applicable to the performance analysis from the past relevant studies. In addition, the effectiveness analysis model is reestablished and applied to systematically conduct effectiveness analysis of the quality evaluation business of smart media based on the literature and preceding case searches. The model of the evaluation system from the analysis perspective is as follows: plan (1st)∈→ do (progress: 2nd) ∈→ see (result: 3rd). © 2014 Springer-Verlag Berlin Heidelberg.