Online Psychological Counseling Chatbot for Seniors

Abstract

We introduce an online psychological counseling chatbot that uses the Task-Oriented Dialogue (TOD) system and the open-domain dialogue (ODD) system to communicate and recommend content as an emotion recognition result. If you use the TOD system, which is a dialogue system for a specific purpose, and the ODD system, which is a system that conducts dialogues without a purpose, you can conduct conversations more naturally. In this paper, the TOD system is used in inducing emotional conversation and providing content according to emotion, and the ODD system is used in the process of emotional conversation. This helps people conduct more natural conversations, and finally helps recommend content through emotional analysis. © 2022 Association for Computing Machinery.